FAQ

HOW CAN I BE SURE MY ORDER HAS BEEN RECEIVED?

When you enter your credit card information and click "Place Order" on the final review page, you will be given an order confirmation number. You will also receive an e-mail confirming that your order has been received within approximately 24 hours. We will send you another e-mail to notify you when your order has been shipped, including tracking information.

IF AN ITEM DOES NOT HAVE AN "ADD TO CART" OPTION, DOES THAT MEAN IT IS OUT OF STOCK?

Yes that means it is either temporarily out of stock or discontinued. We recommend sending us an email at Sales@moonrockjewelry.com with your contact information, including your name, email address and the product that you are inquiring about. We will then add you to our customer contact list and email you directly once we have any updates about the item/items.

MY TRACKING IS NOT SHOWING ANY UPDATES. WHAT DOES THAT MEAN?

Tracking information, on rare occasions, can experience delays; however, that does NOT mean that your item is not in transit. We recommend allowing the package its assigned delivery time frame based on its shipping method. If it is delayed beyond the time frame, then please email us at Sales@moonrockjewelry.com, and we will be happy to assist you.

CAN I SUBSTITUTE THE CHAIN THAT COMES PAIRED WITH A PENDANT WITH A DIFFERENT CHAIN STYLE OR SIZE?

No, almost all of our pendants come sold as sets (pendants + chains), and each come paired with its most appropriate chain type and length. Some chains will not fit certain pendants.

WHAT FORMS OF PAYMENT DO WE ACCEPT?

  • PayPal
  • Visa
  • MasterCard
  • American Express
  • Discover

IS ONLINE ORDERING SAFE?

Encryption:

Encryption is a process by which we use software to scramble sensitive information while it is in transit to MoonRock Jewelry.

Please take a moment to read about the steps that we have taken to help protect your information and make your online transmissions safer. We also invite you to review the steps you can take to help protect yourself further.

How Does Encryption Work?

Encryption is based on a key that has two different parts. The public part and the private part. The public part of the key is distributed to those you want to communicate with. The private part is for the recipient's use only.

When you send personal information to www.kingice.com, you use King Ice's public key to encrypt your personal information. That means, if at any point during the transmission your information is intercepted, it is scrambled and very difficult to decrypt. Once MoonRock Jewelry receives your encrypted personal information, we use the private part of our key to decode it.

What Kind of Encryption Software Does MoonRock Jewelry Use?

MoonRock Jewelry currently uses the industry-standard SSL (Secure Sockets Layer) encryption. But we continue to keep up with the current technologies in order to provide the best security for our customers.

What Information Does MoonRock Jewelry Encrypt?

MoonRock Jewelry encrypts all personal information you give us when you place an order online. Remember, if you feel uncomfortable providing any of this information online, please feel free to email us at sales@moonrockjewely.com.

How Safe is Encryption Really?

Providing encrypted information online is as safe as doing it over the phone.